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Philippine Call Centres Win Battle to Make Remote Work Permanent

Mary Rose by Mary Rose
September 22, 2022
in Economy
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Philippine Call Centres Win Battle to Make Remote Work Permanent

The Philippines’ Finance Secretary has stated that businesses that outsource business processes, such as call centers and other business process outsourcing companies, can keep their tax incentives and give their employees the option to work from home. This solves a problem that has plagued this economically significant sector for some time.

The $30 billion business has advocated for permanent work-from-home, which was put in place during COVID-19 shutdowns and is now favored by most of its 1.4 million workers. The mechanism was used during COVID-19 shutdowns. However, in order to qualify for tax breaks under the investment regime that a large number of BPO companies are subject to, these businesses must maintain the physical presence of their employees.

The Best Way To Make Work Home Of Philippines – Call Centrerental 

Call centers probably come to mind first. No matter what industry you’re in or what tools you have, everyone has a call center. Whether you have one phone center or thousands, they’re all great places to work. Regular blog readers know this. What if that shared enthusiasm was even more contagious? If you’re like us and want to make a career in the Philippines, read on for tips.

“The tax incentives will continue, and they [BPOs] can opt to do it from home,” Finance Secretary Benjamin Diokno said during a Senate budget hearing on Thursday in response to lawmakers’ inquiry on the matter. He was speaking in response to a question about the issue.

The Fiscal Incentives Review Board, which Diokno chairs, met on Wednesday and decided that business process outsourcing (BPO) companies registered with the Philippine Economic Zone Authority can transfer their investment registration to the Board of Investments. This is because the Board of Investments does not require on-site workers for companies to keep their incentives.

Diokno stated that “that problem is solved,” and added that there will be a “smooth transfer of benefits” for approximately 2,000 businesses. So, that problem is solved. “Once the policy is finalized, it will make the work-from-home arrangement more permanent. However, it is also seen as a threat to the country’s real estate industry, which has benefited from the outsourcing boom in the office sector. A “state of calamity” caused by a pandemic has been extended until December. This means that business process outsourcing (BPO) companies that are registered with PEZA can have 30% of their staff work off-site at this time.

Information Technology Industry Statement

The Information Technology and Business Process Association of the Philippines has been advocating for a hybrid work environment that would be permanent. Without it, the country runs the risk of losing market share to India, a competitor of the Philippines in the BPO industry. The head of the group had issued this warning.

Last month, the industry, which includes IT workers, animators, and other non-voice service providers, announced a plan to create 1.1 million more jobs between 2023 and 2028, while the new President Ferdinand Marcos Jr. is in office. However, they stressed that hybrid work is essential to reach such an ambitious goal.

Last year, the industry increased its revenue by 10.6%, to $29.5 billion, on pent-up demand from the e-commerce and fintech sectors, which boomed during the pandemic, as well as aggressive cost-cutting drives amid the health crisis. People in this Southeast Asian country see the industry as a key part of the economy. The IBPAP anticipates that revenue will increase by 8% to 10% this year and that its worker head count will increase by 7% to 8% from the 1.44 million it was at this time last year.

The Philippines needs more jobs.

While we know how important work is to a business, making work at home in the Philippines can be much more. We don’t just make work in the Philippines. We do right by our clients. You’ll see that we understand our clients’ and employees’ needs. When they need us, we’re there. If you work for a company that treats its employees like family, you’ll find happy, productive employees.

Why should the Philippines become a work from home country?

A quick fact that will make you rethink your assumptions about what makes a great call center is presented here before we get into the best way to make work at home in the Philippines: The Filipino people are eager students. If Spanish is your company’s primary language, you’ll have a much easier time learning the language and convincing customers to do business with you if you’re a business that uses Spanish as its primary language.

We need to educate ourselves so that we can communicate with our Filipino friends in the same manner in which we would like to be communicated with by ourselves and any other company. Because we want to be there for our clients and not just for our own benefit, we’ve decided to make the Philippines our primary place of business.

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